§2 Customer information
When you make an inquiry, fill out a contact form, sign up for a newsletter or the like on the website, as part of a possible communication, buying and selling process, we collect the personal and company information that you provide us e.g. name, company, VAT no., address or contact details to be able to handle your request in the best possible way. We also save the personal information in our CRM (Customer Relationship Management) system to ease any new requests from you in the future.
In general, personal information or personal data is any kind of information which to some extent can be attributed to you and personally identify you.
Only with your explicit permission, we may send you marketing emails about our business, new products and other service updates.
Furthermore, when you browse on the website, we also collect information about your conduct on the website to customise and improve our content in the website and to enhance the user experience. The information may also be used to increase the value of our online ads.
We automatically receive your computer's IP (internet protocol) address in order to provide us with information that helps us learn among other things about the specific type of browser and operating system that is used. If you do not want this information to be collected about your conduct on the website, you should delete the cookies in your browser and refrain from further use of the website. However, it may affect your user experience on the website.
In §6, we have elaborate which third-party service providers, we use, and in the cookie section §8, we have elaborated what kind of information is collected on the website, its purpose and which kind of authorised third-party service providers that might have access to it.
When you provide us with personal information in a communication, buying or selling process, we imply that you consent, we collect your information and use it for that specific reason, only.
If we ask for your personal information for a secondary reason e.g. marketing, we will either ask you explicitly for your expressed consent or provide you with an option to say no.
If you opt-in and change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time. You can always opt-out by contacting us at firstname.lastname@example.org or call us at tel. +45 8680 1440.
We may disclosure your personal information if we are required by law or if you violate our terms and conditions and legal actions must be taken. Disclosure of your personal information otherwise will only happen if you consent to it. We only use data processors in the EU that can provide your information sufficient protection.
However, data about your conduct on the website such as clicks, geographic location, gender, age segment etc. that cannot identify you personally is disclosed to third-party service providers of whose tools we use to track these informations. You can read about which third-party service providers that are involved in §8.3. and to what extent the information is used.
Furthermore, we use third-party service providers for storage and processing of data. These third-party service providers solely process the data on our behalf and may not use the information for their own purpose. This is secured with a third-party data processing agreement.
§5 Website platform
The website is hosted at Dynamicweb Software A/S. A third-party service provider that provide us with the online platform that allows us to communicate about our business, products and services to you.
Your data is stored through Dynamicweb's data storage, databases and the general Dynamicweb application. They store your data on a secure server behind a firewall.
§6 Third-party services
In general, the third-party service providers used by Spica Technology will only collect, use and disclose your information to the extent necessary to allow them to perform the services that they provide to us. This is secured with a third-party data processing agreement.
However, third-party service providers have their own privacy policies in respect to the information that we are required to provide to use their services.
For these providers, we recommend that you read their privacy policies to be able to understand the manner in which your personal information will be handled by these providers. We use these third-party service providers which have been carefully chosen:
Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than you or us as owners. This means, if you select to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
As an example, if you are located in the Germany, and your transaction is processed by a payment gateway located in Denmark, then your personal information used in completing that transaction may be subject to disclosure under Danish legislation.
When you click on links in our website, they may direct you away from this website. We are not responsible for the privacy practices of other websites that are not owned by us, and we encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure that your personal information is not illegally published, inappropriately lost, misused, disclosed, altered, destroyed, unauthorised accessed or otherwise processed in violation to the law.
Today, cookies are used by almost all websites. In many cases, cookies may be necessary to provide a service on the website. A cookie is a small text file stored by websites on a visitor’s device in order to recognize the device. Cookies may for instance be used with the purpose of preparing statistics of the visitor’s website use, remember settings and in some cases display of targeted ads.
A cookie is a passive file, which cannot collect information that is stored on the visitor’s device nor spread computer virus or other harmful programs.
We use the following types of cookies:
- Necessary system cookies.
Cookies that allow the website to function properly such as storing information about your session (referrer, landing page etc.), storing information about the contents of your basket to make an inquiry, storing login information used to determine a current visitor have access etc.
- Google Analytics for visitor analyses.
- Leadfeeder for lead generation.
We inform about cookies as all Danish websites are under the obligation to inform visitors about the cookies placed on the unit used to access the website. The information must be in accordance with the "Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment".
Link to Executive Order: https://www.retsinformation.dk/Forms/R0710.aspx?id=139279
Link to Guidelines: https://www.retsinformation.dk/Forms/R0710.aspx?id=140089
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to offer our services and products to you.
§10 Contact information
If you would like to access, correct, amend or delete any personal information that we have about you, register a complaint or simply want more information, please contact us at email@example.com or call at tel. +45 8680 1440.
You also have the possibility to register a complaint about our treatment of your personal data to the Danish Data Protection Agency.